Enterprise Service Automation (ESA) - PSFT (MOSC)

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Has anyone experienced credit expense lines are updating to a paid status immediately upon approval?

edited May 1, 2019 5:00AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 1 commentAnswered

We are using PS 9.2, Release 24.  Credit expense lines for credit card transactions progress to 'PD" status immediately upon approval rather than "APY" resulting in an overpayment to the credit card provider because the credit transactions are not getting picked up to offset the payment.  We have a Development, Integration, Customer Testing, and Sandbox environment and we are not able to replicate the error in order to perform a trace to identify what is happening in Production. Has anyone else experienced this and if so, what was the root cause? 

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