Channel Revenue Management - EBS (MOSC)

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Manual Claims not honoring approval rules (always goes to default approver :(

edited May 22, 2019 11:26AM in Channel Revenue Management - EBS (MOSC) 5 commentsAnswered ✓

Hello All,

1. Updated custom set up for claims to include "claim approval" in available attributes. Its active. Refer below.

2. Created approval rule for type - claims. refer below. When another issue is submitting the claim, request approval is always taking to "Default approver". We want the system to honor the below rule for a manual claim created in trade management. We dont want the default approver always. Please help!!

What are the pre-requisites to make this rule functional?

Thank you!

Yogesh

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