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ASR qualified but not activated

edited May 23, 2019 5:02AM in Oracle Auto Service Request (ASR) (MOSC) 4 commentsAnswered

ASR qualified but not activated.

I am trying to help the customer out here, as they have a number of assets which are Qualified but not Activated. I have been added as an Admin to the CSI, but see the same as they do - the Approve and Other Actions buttons are greyed out and we cannot approve the activation. The contact and address details are added for the assets with this issue.

I have looked at various training docs but cannot seem to find what will help me resolve this. I've attached a list of the assets this affects as well as a screenshot.

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