Customer Relationship Management - PSFT (MOSC)

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Solution AAF

edited Jun 12, 2019 1:18PM in Customer Relationship Management - PSFT (MOSC) 4 commentsAnswered ✓

Hi, we are starting an upgrade from CRM 9.0 to CRM 9.2. I am reading through the Oracle online CRM 9.2 documentation to learn the changes. There is new functionality to add content owners for solutions and the online documentation vaguely references sending these people approvals for content changes. I believe AAF is used to send these worklist approvals for solutions, however I do not see a delivered trigger point for changes to solutions in our demo database.

Just wondering if anyone has set up AAF workflow for solution updates, what the trigger point is for the worklist approval, whether you are allowing these content owners to update solution content themselves, etc.

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