Shipping Execution - EBS (MOSC)

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query sales order line from packing slip number

edited Jul 11, 2019 5:05AM in Shipping Execution - EBS (MOSC) 1 commentAnswered

Hello Shipping Folks

A customer contact met recently requested whether there is any way in EBS Order Management to find the sales order line /delivery line details related to a Packing Slip Number.

I guess this contact was referring to Packing Slip generated sequence number
(and not Delivery Name that is an easy Search criterion to be used in Shipping Transaction Form)

e.g. if a customer calls back referring to the printed Packing Slip number is there any easy way, out of the box, CSR can find which orders/order lines it refers to?

Thanks

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