Store Inventory Management (MOSC)

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SIM 16 Application login issue

in Store Inventory Management (MOSC) Question

Hi everyone,

We have installed SIM 16.0.1 application awhile ago and initially users were able to login to the application.  However, right now nobody was able to login to the application. We are using db authentication method and reset the passwords of the SIM app users from the backend, however, I am still getting the following error.  Does anybody know the process of resetting the password of SIM users from the back end since we can't access the application to reset users password?

2019-07-16 13:50:51,666 INFO  [javawsApplicationMain][o.r.s.c.b.SimClientInitializer] Starting SIM client: 16.0.0.0 build 4 (Wed Nov 30 04:50:31 CST 2016)

server running at port: 50758

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