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Support Identifier Groups and Accounts/Legal Entities

edited Jul 27, 2019 5:06AM in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered ✓

Hello,

I have a question about the use of Oracle Support Identifier Groups and how they are assigned to a particular Customer/Legal Entity.  Suppose you have multiple customer accounts/legal entities that want/need to share information on products and/or Support Requests.  Can an SIG be established up that includes assets/products from more than one legal entity?  Let's say for example that Home Depot and Lowes had some relationship with a 3rd party ("Company X") that needed to see both of their products.  Could Company X stand up a Support Identifier Group that included SI groupings for Home Depot and Lowes, so that

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