Enterprise Service Automation (ESA) - PSFT (MOSC)

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Expense report skips approvals and gets processed for payment without any approvals due to deadlock

edited Sep 19, 2019 5:08AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 4 commentsAnswered

Expense report skips approvals and gets processed for payment without any approvals due to deadlock.

At least once in two months, when any user submits the expense report, there seems to be a deadlock issue or timeout on the expense header table (EX_SHEET_HDR) when the system (Integration Broker) was trying to update the values in the table and it bypasses the manager/auditor's approval and gets paid when the payment process runs in the night. Is there any way we can monitor IB or avoid these kind of deadlock or timeout issue?

File:  /vob/peopletools/src/pspcm/pcmobuf.cppSQL error. Stmt #: 6811  Error Position: 0  Return:  8601 - [IBM][CLI Driver][DB2] SQL0913N  Unsuccessful execution of a distributed transaction caused by deadlock or timeout.  Reason code "00C90088".  SQLSTATE=57033  (SQLSTATE 57033) -913

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