Oracle Auto Service Request (ASR) (MOSC)

MOSC Banner

For how long is ASR status remaining in Active-Pending Contract ?

edited Aug 2, 2019 8:13AM in Oracle Auto Service Request (ASR) (MOSC) 2 commentsAnswered ✓

Hi Everyone,

according to the diagram, the ASR switches from Active to Active-Pending Contract, obviously once the Oracle Support contract expired.

Questions:

1. Does the status change immediately after the contract expired or after the usual Grace Period (30 days) has expired?

2. For how long will the status remain in Active-Pending Contract?

Thank you very much in advance!

Leo Constantinescu

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center