You cannot enter a credit card refund for this receipt because the receipt has not been remitted

Hello,

We processed a Credit Card Receipt (Standard Receipt) for a customer (applied to invoice)

The receipt is in Confirmed Status.

When we try to process Credit Card Refund - for this receipt - we get below error message

"APP-AR-294155: You cannot enter a credit card refund for this receipt because the receipt has not been remitted"

How can we process refund ?

Any inputs is appreciated.

Thanks,

Siva