Distribution - JDE1 (MOSC)

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Item Received on a Wrong PO but the Item was already Shipped Out via Sales Order to the Customer

edited Oct 3, 2019 5:03AM in Distribution - JDE1 (MOSC) 4 commentsAnswered

Scenario:

Item#ABC1 was received off on a wrong PO#1 in our warehouse. It should have been received off from PO#2. Meanwhile, the item has been shipped out already to the customer via Sales Order.

PO#1 and PO#2 are for the same vendor. Invoice documents received is for PO#2.

Warehouse wants to reverse the receipt on PO#1 so Accounts Payable can pay the invoice for the correct PO#2.

Question:

Considering that the item was already shipped to the customer, how can PO#1 be reversed?

What's the best practice in the industry on how to handle this?

Any thoughts?

Thanks.

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