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Complaint

edited Oct 1, 2019 5:01AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

I want to raise a complaint in relation to how my Taleo Learn SR's are handled:

I have had an SR open for 10 months, after multiple failed attempts they are now asking me to close the SR and raise a new one with a feable excuse of the issue being a different issue furthermore they are stating that the reason I raised the SR is expected feature of the software.

1. I think it is really poor customer service to close an SR thas been open for 10 months and replace it with a new SR which does not identify the pain, frustration your customer is going through due to your inability to understand and work towards resolving an issue.

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