Teleservice - EBS (MOSC)

MOSC Banner

Gettting There is no contract linked to Service request.

edited Sep 20, 2019 2:32AM in Teleservice - EBS (MOSC) 12 commentsAnswered

Hi Team,

One of my customer is unable to raise a Service Request by using the active Install base with Specific SR Type.

"Getting Error like There is no contract linked to this service request . Please press the get contract button , If there is no active contract choose another SR type"

I have validated the below points:

1)  SR Type is associated with Business process.

2)  The same Business process has been attached with Coverage template.

3)  He has active install base and active contract for the same.

Please do let me know what else that  i need to check and validate.

Help me on this on priority basis.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center