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Oracle Service Request - SLA?

edited Oct 1, 2019 5:01AM in Using the My Oracle Support Portal (MOSC) 11 commentsAnswered

Hi, would like to know about what's the Oracle Service Request response time, found this link, but seems it's related to Oracle Hospitality programs, do we have anything for Oracle Database Enterprise editions & Enterprise Manager customers?

http://www.oracle.com/us/support/library/057419.pdf

hospitality programs:

http://www.oracle.com/us/support/library/hospitality-programs-3840568.pdf

Can you please guide/direct me to something like this for us, the regular customers.

Feel free to reach out, if requires any clarification.

Thanks in advance.

Regards

Syed

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