Teleservice - EBS (MOSC)

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Update Service Request form

edited Oct 3, 2019 5:01AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Why on the Update Service Request form in Oracle Service - when I add a ship to or bill to customer name (and there is only one account) does the account not automatically pull in?  I have to click in the account fields to pull in the account.  I would understand if there were multiple accounts - but if there is just one - why doesn't it pull in automatically like the incident address does on the update SR form?

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