Exclude negative balances from credit check rule
We are using Credit Management 12.2.5 and are having problems with negative "past due" receivables balances (credit memos, overapplications, etc) putting orders on credit check failure hold. We only want to consider positive past due transactions and credit limit failures. How should we change our rule to accomplish this? Thank you.
Our credit check rule is set up as follows:
Credit Check Level: Sales Order
Credit Hold Level: Sales Order
Use Pre-Calculated Exposure
Include Open Receivables Balance (we want to consider only positive values)
Include Payments at Risk
Include Uninvoiced Orders
Include Orders Currently on Hold
Include Returns
Maximum Days Past Due 60