Channel Revenue Management - EBS (MOSC)

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Using Claims to Manage Customer Rebates?

edited Oct 21, 2019 4:41AM in Channel Revenue Management - EBS (MOSC) 2 commentsAnswered

Greetings,

Our company currently issues customer rebates using a manual process by generating Receivables Billing and Receipt History reports and adding a calculation to the output to determine the number of days that it took the customer to pay their invoices. Once the rebate has been calculated, the information is sent to our Payables department for processing the customer payment.

No transaction is created in Receivables to document the transaction.

Has anyone ever used Claims/Channel Revenue Management to automate a process similar to the above? If so, can someone steer me in the right direction in terms of implementing such a process?

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