Siebel Business Process & Functionality (MOSC)

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Loyalty Vouchers Inventory Management

edited Oct 18, 2019 5:03AM in Siebel Business Process & Functionality (MOSC) 5 commentsAnswered

Dear Community,

We are in the process of implementing a brand new loyalty program for a Telco company.

We got to the point where we started setting up the Voucher products for redemption. After creating the Product, assigning the cost in Points for the redemption, then sucessfully asigning the Voucher to the Partner commercial offer (the actual company in this case), testing the related Redemption Promotion (Redemption-Product Type) as well as the "burning" of the Voucher through OOTB service (LOYVoucherServices) once the member has used it, we found ourselves with the following question: How does the Vocuher's inventory is treated within Siebel Loyalty? Is it necessary that we use FS Inventory Transactions, with the related association of the

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