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BI Publisher Desktop Unable to install

edited Oct 17, 2019 1:13PM in BI Publisher (MOSC) 9 commentsAnswered ✓

Hi,

I am unable to install BI Publisher Desktop on a machine.

I have windows 10

MS Office 64 bit

I am trying to install BI Publisher Desktop in order to create rtf template.

I "apparently" installed the BI Publisher Desktop for MS word successfully but I don't see the tab.

I searched under the Add-ons but it seems it is missing.

I tried installing the setup.exe file under the DotNetInstallFiles folder and I got an error saying

"Another version of this product is already installed. Installation of this version cannot continue."

We have previously tried installing the add-on but failed, once we tried again we encountered this issue.

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