Teleservice - EBS (MOSC)

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order source reference is not getting updated from repair order

edited May 5, 2020 5:04AM in Teleservice - EBS (MOSC) 2 commentsAnswered ✓

Hi Gurus,

I do have R12.2.7 Env where I am facing an issue while creating the sales order from repair order. After creating the sales order from Repair order when I am verifying the order source reference in the details tab of sales order screen, it is not showing an SR number which usually should have.

Quick help will be appreciated.

Issue is same as suggested in -Invalid Order Source Reference Numbers On Sales Orders With The Service Billing (Doc ID 2030267.1) but suggested solution doesn't work for me.

Regards

Amit

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