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Teleservice - EBS (MOSC)

Can not able to search RMA in Contact center Form

Nov 6, 2019 4:35PM edited Nov 12, 2019 1:51PM in Teleservice - EBS (MOSC) 2 commentsAnswered

when I try to search RMA # in contact Center form by using search by option LOV as RMA Number I got below error message.

Any suggestions/Guidance would be appreciate.

Error Msg : the primary party id XXXX must be same as the contact party id XXX for single person interactions

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