Siebel Business Process & Functionality (MOSC)

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Siebel Loyalty - Product Redemption - Electronic Voucher

edited Dec 10, 2019 1:26PM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered ✓

Dear Community,

We are currently testing our Redemption Promotions and have encountered the following situation:

Our Voucher life cycle process is as follows:

1.- One Redemption promotion of Subtype "Redemption/Product" through which we are able to correctly redeem accrued points, based on the point cost of the specific configured product and then assign a new LOY Voucher under the related Member using Custom Action "Assign voucher". This las part we'll discuss further.

2.- One Custom WF, which will call the Vanilla BS "LOY Voucher Service"  Method "VoucherStatusChange", (specifically  asks for Voucher Number) that will create a new Transaction of type Redemption/ Subtype Bonus specifying the Voucher Id in the related Txn Fields.

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