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HXCEMP - Different Approval Timeouts for different BG
Hello,
We are using OTL for 2 countries, USA and Singapore.
USA does not need any timeout for the timecard approvals however Singapore needs 7 days timeout to next line manager.
We have achieved this by modifying the below Workflow Attributes, it is absolutely working fine for Singapore.
Approval Key Level (defaulted to 1)
Default Timeout (defaulted to 10080 minutes)
Approval Timeout (defaulted to null).
However, as the Workflow is common, the above changes are resulting in the same timeout rules for USA too. When we raised as SR, Oracle came back saying this is not possible by the standard functionality and we may have to customize the Workflow.