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12.2.6 - Self Service W2 viewing hangs after RUP13/EOY Phase 2
I just discovered that viewing my 2018 W2 pdf in self-service no longer works. It just spins and hangs; I ended up closing the display window and then logging out of EBS to clear it. I think another staff tried to do this and eventually it triggered an HRSSA workflow error notification with this error message: ORA-20001: HR_51356_UTILITY_PIPE_TIMEOUT with activity_level = PAY_EMPLOYEE_W2_PROCESS:PAY_W2_JSP_FCT.
We don't use a custom self-service template but we do use a custom W2 print template. The payslips view doesn't have this issue in self-service.
We recently loaded the End-of-Year Phase 2