Using the My Oracle Support Portal (MOSC)

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SR Details in Email is checked on Support ID, but email notification is generic.

in Using the My Oracle Support Portal (MOSC) Question

When I look at our Support Identifier's options in the Oracle Support portal, the "Service Request Details in Email" is checked, but a new SR is sending me emails with just the generic notice that the SR was updated, and the detail of the SR posting by Oracle staff is not included.  This happens off and on; usually an SR will pass the detail posting through and then every so often, a new SR will not, like the one I just posted yesterday.

Does anyone know why that happens?  Is there some bug in the notification from the portal, or maybe something on the SR that I didn't input correctly to make it not include the detail of the posting?

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