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How to stop smartview update prompts

edited Sep 15, 2020 12:35PM in Hyperion Planning (MOSC) 4 commentsAnswered

Everytime I open a Word or Excell document I get two prompts that say:"Extension updates will not be applied due to more than one office applicaton being open. Please close all office applications, then reopen to apply updates. "

I have already taken following steps:

We ran updates on the extensions in the SmartView add-in options within Excel and Word (did not fix error message)
- We uninstalled and reinstalled SmartView (did not fix error message)
- Rebooted PC (did not fix error message)

- Reinstall MS office

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