Retail Point-of-Service Solutions (MOSC)

MOSC Banner

Duplicate transaction number updated in Xstore Receipt file

edited Mar 26, 2020 1:10PM in Retail Point-of-Service Solutions (MOSC) 16 commentsAnswered

Good morning -

  We have a client using Xstore version 5.5.2. A customer transaction is entered for sale of items and completed with Credit card payment. The next transaction is a BOPIS (Buy Online Pick In Store) order fulfillment. The transactions both have the same transaction number and end up somewhat combined in the receipts.

I checked the logs and could see when processing customer online transaction, the application was not responding and register automatically logged out. So that transaction was not completed.

Immediately customer sale transaction started and that got completed successfully. But when generating receipt, an exception has occurred. Client has addressed that this type of issue has happened couple of times.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center