Teleservice - EBS (MOSC)

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Contract Discount Amount - Charges Tab - Customer Support Module

edited Feb 28, 2020 4:15AM in Teleservice - EBS (MOSC) 2 commentsAnswered ✓

Hi,

There is a field "Contract Discount Amount" in the Service Request Form -> Charges Tab -> Pricing Subtab.

I know that this is a read only field, where the discount is calculated based on the discount setup on the Contract Coverage -> Billing Tab.

I understand that when for certain service activity if the "Allow Full Discount" is checked in the Billing Tab of the Standard Coverage defined for the contract, then it reflects here.

However I would like to know are there any alternative ways from where this can be controlled and calculated.

Thanks & Regards

Trivikram Kandhi

@Naga Kumari K -Oracle

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