Enterprise Service Automation (ESA) - PSFT (MOSC)

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Issue with Customer Contract Summary page

edited Feb 27, 2020 7:22PM in Enterprise Service Automation (ESA) - PSFT (MOSC) 4 commentsAnswered ✓

Hello,

I'm trying to get a feedback in regard with an issue we are having with Customer Contract Summary page where Revenue recognized is shown as overstated compared to what it is in reality.

The Customer Contract Summary page (CA_CONTR_SUM_PNL) is currently displaying the incorrect Recognized Revenue Amount for our process as incurred contracts where FRN/BUR transactions have incurred on the contract. We are noticing that the Fringe offset entry is being accounted for (in addition to entries for BIL/BLD analysis types) on the total Revenue Recognized when it should not be as our FRN analysis type is setup as an expense.

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