Field Service - EBS (MOSC)

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Automatic assignment of FSE's to Task

edited Mar 17, 2020 5:01AM in Field Service - EBS (MOSC) 4 commentsAnswered

Hi All,

We have two resources assigned in install base one with primary & preferred classification and other with preferred.

Earlier when tasks are created for the instance, the resource with classification primary & preferred used to assign automatically to task. Now it is being assigned to resource with classification 'preferred'. Not sure what suddenly changed this.

Can you give some inputs on this.

Thanks,

RP.

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