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Teleservice - EBS (MOSC)

How can one setup "Notification Rules" per "Type"

Mar 10, 2020 10:57AM edited Mar 25, 2020 5:00AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Support > Setup > Rules > Notification Rules

When setting up a notification rule there is the option to select "Type" and "Name" but it is greyed out and user is not able to make a selection.

We want to set different options for per "Event" per "Service Request Type".

Is there a way of doing this

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