How does the create PO button for awarding negotiations work with emails

Using Oracle EBS 12.1.3, users get a email for just about every notification they get in their worklist. For users who handle negotiations, users get an notification and email stating when it is time to award. The user gets the notification both as an email and in the worklist in Oracle and is presented a button to create the PO related to the negotiation. The button works when used from the worklist. When the button is clicked within the email, it creates an email to send. Is this how the button is suppose to work from an email? How does