Invoice 'email & print' with courtesy copy
Hello, We are implementing Invoice email functionality and we have a couple of issues;
1. We are setting up selected customers/sponsors to 'email&print'. This works as expected until we also include courtesy copy then the system will duplicate the printing of the invoice because it's printing both the original and courtesy copy. Can we have the setup 'email & print' and not print the courtesy copy?
2. To setup courtesy copy, we run the billing interface, approve the invoices in worksheet, then select the Courtesy Copy hyperlink to add the courtesy copy email information. Do we have to do this for each invoice? Our current business process has each invoice with a courtesy copy to our billing specialist. Is there a way to default this information so that they don't have to touch each invoice?