Expense documents not processing due to budget processor error. Budget processor reports document in

We have been experiencing issues with the budget processor for about a week. It appears that items that were budget checked, returned as valid, are now showing a budget status of document in processing. New documents are not completing the budget checking process and reporting a status of document in processing. The document can't be saved. We have multiple institutions reporting the same issues. Where do we track the issue, with budget checking? and how do we fix?