Retail Point-of-Service Solutions (MOSC)

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Duplicate Primary Key Error while persisting resumed transaction

edited Jul 4, 2020 5:01AM in Retail Point-of-Service Solutions (MOSC) 4 commentsAnswered

Hi,

we are facing a primary key exception while persisting object in trl_rtrans_lineitm table. after completion of the resumed transaction.

this is happening only with one customer group which gets deals applied on transaction.

The following are steps that allow us to replicate the issue.

Select a Customer from a group which are having deals.

2. Type in the SKU's.

3. Suspend transaction

4. Resume transaction

5. tender it off as cash

6. Select no receipt or print

7. helpdesk error.

Because of this, we are also facing issues with store close operation, while auto cancellation of this suspended transaction the same PK error occurs. 

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