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get File error using SDK

edited Jun 29, 2020 6:16PM in Agile (MOSC) 2 commentsAnswered

I am getting the error when downloading attachment using SDK.

com.agile.webfs.components.common.RepositoryException: The preferred file server : https://xxx.com/Filemgr/services/FileServer for current user is down. Please contact the system administrator.

The same code works fine in my DEV environment. I am able to download the file using the same user used in SDK in the application. the difference is we have created a WIP for file manager  in production but in DEV it is on the same server as app. do you think it is firewall issue?

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