Teleservice - EBS (MOSC)

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in Teleservice - EBS (MOSC) 1 commentAnswered

Hi,

Can anyone help me with the following, if there is any feasibility to do this through isupport -

This will help me to explore further to design a solution -

1. Give access to the isupport to the customers

2. Check the product details & product warranty (I know this can be integrated with Oracle Installed base but I want to know if we can also check for warranty of the product)

3. Submit Returns for their Product Repairs (create service requests - I know this is possible please confirm)

4. Track the Service Request & repair status

5. Quotation for Repairs

6. Quote Approvals (if Necessary)

7. Actual Repair (items & Costs)

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