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Teleservice - EBS (MOSC)

How to configure Knowledge base to show results based on Problem Code, Item and keywords from Proble

Jul 13, 2020 3:20AM edited Aug 10, 2020 5:00AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hello,

We need to configure Knowledge Base to show results based on the Problem Code, Item and keywords from problem summary in Isupport/Teleservice.

How can we achieve this? Currently the page shows all the knowledge base articles.

Thanks

Sourabh

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