Teleservice - EBS (MOSC)

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Make Charges Eligible to Re-Submit if OM Sales Order Cancelled?

edited Jul 27, 2020 12:13PM in Teleservice - EBS (MOSC) 1 commentAnswered ✓

12.1.3 - upgrading to 12.2.9 early next year

I think I know that the answer is 'no' but it does not hurt to ask.

I have a situation where:

  • Charge lines are generated from service debrief (depot service)
  • Charges lines are submitted to the sales order
  • The business (for one reason or another) cancels the sales order or sales order line - either by accident or purposely for reasons I can't control

Is there a way to make that charge line re-eligible to submit to a new sales order?

I do not see a way in the UI.

CS_CHARGE_DETAILS_PUB.Update_Charge_Details is giving me:  You cannot update this charge line because it has been submitted to Oracle Order Management.

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