Credit for Terminated Service Contracts created and billed from Order Management
Hi,
We have created an extended warranty from Order Management.
Customer is also billed directly from Order management interfacing to AR by creating an invoice.
But after a certain period of time, we have terminated the contract.
And while terminating the contract I have opted for full credit and the contract terminated amounts are updated in the Pricing/Products tab in contract header.
Then I run the Service Contract Main Billing Program.
A credit Memo is not generated. Can you please help.
When the billing is done from Order Management for the Extended Warranty, then when we terminate the contract will the Service Contract Main Billing Program generate the credit memo?