Order Management - EBS (MOSC)

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Incorrect Price on Return Line (Credit Memo)

edited Aug 5, 2020 11:57AM in Order Management - EBS (MOSC) 1 commentAnswered

Hello, I have a sales order with the following details:

unit selling price 23.28

total amount: 127,946,88

it needed to be returned due to incorrect pricing, it should be 23.27. So I return the order via Credit Memo.

during Returning the order, I mistakenly put the new price on Return Line instead of Copy Line so it resulting in different amount: -127.891.92 and the order already been booked before I realize it.

so now I have a un balanced order here,

  

Trx TypeUnit priceLine Tot
Finish Good_Export23.28127,946.88
Credit Memo23.27-127,891.92

I've tried to adjust the Return Order price manualy but it said that 'No manual discount available'

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