Expense report is PAID but still showing in Approval workflow

We have a few expense reports that are in Complete status but are still showing in the Approvers workflow list.  I saw EEX 9.2: Expense Report Paid, But Still Show Up in the Approver's Queue as Pending Approval (Doc ID 2482248.1) post in Oracle support but this is not our issue.  I reviewed and tried the provided SQLs but none of the before status' were the status of the impacted expense reports.  Has anyone else experienced this and/or have a solution?  Thanks in advance.

Karen