Field Service - EBS (MOSC)

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How to limit the selection of SAC codes based on the Business process mapped to the Service Request

edited Sep 22, 2020 2:59AM in Field Service - EBS (MOSC) 1 commentQuestion

Hi Support team,

We are using release 12.2.9 and Debrief forms version.

We have a requirement to limit the Service activity codes in the Debrief form based on the Business process mapped to the Service Request Type.

I have checked the profile options also but we have only one available that is to default just one Business Process.

CSF: Default Business Process.

But we cannot set this up as we may require the Business processes based on the SR type.

Can you please provide a solution or a workaround to achieve this.

Appreciate your quick hep on this.

Thanks,

Neelima

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