Unable to search bill to address based on customer number in AR transactions screen

Hi All,

We are on Oracle On Premise 12.1.3. I am seeing an issue with one specific customer when trying to creating a manual credit memo or invoice for the customer.When entering the customer number in the bill to section, the system displays an error as below.

If i enter the same customer number in Ship To section it populates both the ship to address and bill to address correctly.The bill to address gets populated with the same customer number which i was entering

For other customers, the address would populate when entering customer number in the bill to section.