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Does CRM Case Management support Direct Ship Orders (SD/OD)?

edited Sep 8, 2020 5:06AM in Distribution - JDE1 (MOSC) 2 commentsAnswered

Does the CRM Case Management module support Direct Shipments (SD/OD)? I would like to know if it is possible to receive and process cases for direct ship items.

Scenarios are as follows:

1. Customer returns direct ship item to company.

2. Customer returns direct ship item to supplier.

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