Distribution - JDE1 (MOSC)

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Credit Check - 00/PY Special Handling Code=13, still on hold

edited Sep 19, 2020 5:02AM in Distribution - JDE1 (MOSC) 8 commentsAnswered

Good afternoon,

I'm running into an issue where a customer has an order going on credit hold. 

They have a $0 limit, so it would be expected, except the only order they have open is a new order where the payment instrument is a credit card, and I've confirmed that the 00/PY has a special handling code of 13.

I've checked the customer master and there is no hold code in the billing instructions.

They have no open invoices, the last one was paid in full back in July - this order was just entered yesterday. 

The order has a pick date of today, so it's not future committed. 

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