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SR #3-5367571361

user297695
user297695 Posts: 1 Newbie
edited Feb 23, 2012 6:03PM in Using the My Oracle Support Portal (MOSC) 10 comments
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Comments

  • Aasubram-Oracle
    Aasubram-Oracle Posts: 740 Silver Badge
    Hi,You can attach the document to the SR itself. Are you by any means unable to attach the file to the SR?
  • Eugen-Oracle
    Eugen-Oracle Posts: 4,284 Bronze Crown
    If you are not able to attach the file to the SR, you can send the file via email. You may ask for analyst email address in SR.
  • user13404341
    user13404341 Posts: 41 Green Ribbon
    edited Feb 23, 2012 8:44PM
    Hi,

    you can use https://supportfiles.sun.com/upload site and upload the Docs/logs

    1:- browse the files for uploading

    2:- select the location as cores

    3:- put the SR Number in third TAB option

    and upload the files

    or

    can send the mail to support@sun.com it will automatcally attach the conntent with SR for case owner

    OR

    can ask mail ID for Case owner and send the logs directly

    Regards,

    Maneesh

  • Siva-Oracle
    Siva-Oracle Posts: 524 Gold Badge
    Looks like you created Document instead of creating thread.
  • Siva-Oracle
    Siva-Oracle Posts: 524 Gold Badge
    Open your SR in MOS.In the right hand side you can see SR Information. There you can see Upload link
  • user713088-Oracle
    user713088-Oracle Posts: 11 Green Ribbon
    edited Feb 27, 2014 9:32AM
    Open your SR in MOS.In the right hand side you can see SR Information. There you can see Upload link

    Click on the Service Request it will take you to the Service Request Dashboard.  On the right hand side of the SR Dashboard is the Information Region.  Choose the "Upload" link to the right for attachments.

    pastedImage_0.png

    A Pop-up will appear allowing you to upload your document to the Service Request.

    pastedImage_1.png

    If this is a Hardware issue and need to upload Explorer or Core Files follow note 1021099.1.

  • Aasubram-Oracle
    Aasubram-Oracle Posts: 740 Silver Badge
    Hi,You can attach the document to the SR itself. Are you by any means unable to attach the file to the SR?
    Were you able to send it as intended?
  • JoNo-Oracle
    JoNo-Oracle Posts: 227 Silver Badge
    Hello and good evening,  Thank you for submitting a document to this community.  On February 28, 2012, the community user named "Charlie"  supplied a few helpful screen shots as well as document IDs to successfully accomplish this intended task.  In addition, I have sent a note to the support engineer assigned to this specific SR.  I hope you found this information helpful. 
    Kind regards,
    Joanne
    Proactive Support
  • Nip-Oracle
    Nip-Oracle Posts: 757 Gold Badge
    In future, advise to Please post queries under "discussions" tab.
  • Nip-Oracle
    Nip-Oracle Posts: 757 Gold Badge
    In future, advise to Please post queries under "discussions" tab.
    "Documents" is for sharing knowledge.

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