Workflow Notification

Problem Statement

In one specific instance, 112 WorkFlow notiifications are received whereas only 101 notifications remained after a few hours. How to trace the notifications which disppeared in between?

Approach

Check the below:

• Is 112 notifications in inbox means are these open notifications?
• Did the user work on any notifications during the time when the number of notifications reduced to 101?. If so can they check the count of all notifications?
• You may run the  below query to check the count of notifications user have(includes both open & closed).
  • select * from wf_notifications where recipient_role =''
• check below:
  • If the program "Purge Obsolete Workflow Runtime Data" is scheduled.