Order Holds

In Order Management you can hold a Sales order, Sales order return, Sales order line, or Sales Order return line from continuing to progress. It can be done manually or based on set rules / criteria.

While you can define the holds on your own there are seeded automatic holds provided to prevent a line or order from progressing if it violates a given business rule. For example  a credit check failure can lead to Sales Order Hold.

Rule based Holds:

Each Hold that you define will hold the progressing of the Sales order further at Order and return lines. 

The hold you can define can be setup to be applied when certain step of workflow is reached. You may also set the Hold regardless of the Workflow step as well depending on the nature of restriction you want to apply.