payment: invoices ready for payment not found

elrode

Nip-Oracle

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Nip-Oracle

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User_F2LUI

Hi,

just to ask upon payment and I am going to select invoices for payment, why I can't see those invoices which are already validated, approved to be pay? and how can i solve this?

thanks

Alex Barbu-Oracle

Hi @User_F2LUI ,

I see you are new to the forum -- welcome to the community!

Has this ever worked? It is happening for specific supplier?

Maybe there is a missing setup.

Kind Regards,

Alexandru.

User_F2LUI

What setup issue?

The system not newly implemented, itis implemented more than 7 years and this particular issue found with few invoices only on the specific customer.

I also compare the not found invoices with other founding invoice cases.

Alex Barbu-Oracle

Hi @User_F2LUI ,

You may run the Master GDF for invoice_id with the issue in order to see any possible data corruptions:

R12:AP: Master GDF Diagnostic (MGD) Analyzer To Validate Data Related To Invoices, Payments, Accounting, Suppliers And EBTax (Doc ID 1360390.1)

In case of data corruptions are found, I would recommend to open a Service Request.

Kind Regards,

Alexandru.

User_F2LUI

Thank you for the update, i will check the data validations.

Veronica Racoviteanu-Oracle

Hi User_F2LUI,

Please update the status on this thread, please let us know the status of the invoice now.

Thank you,

Veronica

ClaudiaS-Oracle

Hi,

Pleae refer to:R12: AP/IBY: Detailed Troubleshooting Guide for AUTOSELECT Issues: When PPR Does Not Select Expected Invoices (Doc ID 952763.1)

Thank you,

Claudia

George-Oracle

Hi @User_F2LUI,

For the invoice not getting selected, you can run and review the output of:

R12: AP: Oracle Payables (SQLAP): Invoice Selection Activity Test (Doc ID 1551297.1)

Regards

George